Help & Support Center

Need help? Save time with our convenient ticketing system. Log in below to submit support tickets and track the progress of your open requests.

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Though we strongly encourage customers to create support requests by logging into the support ticketing system above, requests can also be made by calling 800-293-9576.

Support hours

Monday - Friday
7:00 AM - 6:00 PM Central

Holidays

Our support team will be unavailable on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Critical issues, as defined by TownNews.com's SLA, will continue to receive response through After Hours Support (see below).

After-hours support

After Hours emergencies are handled by calling our support number (listed above) and choosing auto-attendant option 1 for support. During non-business hours, this will direct your call to our answering service, who will locate a TownNews.com staff member who can help. Please allow up to 30 minutes for a response.

Please help us provide this no-cost service by requesting After Hours help only for critical situations. TownNews.com considers a request "critical" when a site or live stream is inaccessible, or if customers cannot update editorial or advertising content.

Please see our Service Level Agreement for additional details.

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